Downstream Value Chain
The downstream part of your value chain looks more closely at the customers, consumers, re-users and recyclers.
Your downstream value chain is generally classified as what happens once a product or service has left your door. While economic responsibility usually ends at this point, in the eyes of stakeholders, the social and environmental responsibility of your business may not.
There are risks and opportunities at any stage of a product's or service's life cycle. For issues that arise downstream, the solutions often need to be enacted upstream.
Example of a manufacturer's downstream value chain
For example, Proctor & Gamble, which makes things like personal care and household cleaning products, recognised most of the energy in its value chain occurred when hot water was used by the consumer (part of their downstream value chain). As a result, it developed eco-efficient cold water alternatives and effectively changed its product design (upstream). (View case study – page 24).